CSN Helps desk technicians know first hand that the phrase 'there are no stupid questions' is untrue.
It's understandable that people are nervous about computer technology, but everyday computer technicians
are asked to help people out of problems that leave them asking...
...how do you get to work?
Here is some proof from the help desk stupid questions archives at CSN:
A customer was enraged because his computer had told him he was
"Bad and an invalid." The tech explained that the computer's "bad command"
and "invalid" responses shouldn't be taken personally.
Another customer called tech support to say her brand new computer
wouldn't work. She said she unpacked the unit, plugged it in and sat there
for 20 minutes waiting for something to happen. When asked what happened
when she pressed the power switch, she asked, "What power switch?"
Computer companies have change the text to their manuals from "Press Any Key" to "Press
Return Key" because of the question where is the "Any Key"?
A confused caller was having trouble printing documents. He told
the technician that the computer had said it "couldn't find the printer." The
user had also tried turning the computer screen to face the printer-but that
his computer still couldn't "see" the printer.
A woman called with a problem with her printer. The tech asked her if she was
"running it under windows." The woman responded, "No, my desk is next to the door.
But that is a good point. The man sitting in the cubicle next to me is under a window
and his printer is working fine."
And last but not least:
TECH SUPPORT: "O.K. Bob, let's press the control and escape keys at the
same time. That brings up a task list in the middle of the screen. Now type
the letter "P" to bring up the Program Manager."
CUSTOMER: "I don't have a 'P'".
TECH SUPPORT: "On your keyboard, Bob."
CUSTOMER: "What do you mean?"
TECH SUPPORT: " 'P' on your keyboard, Bob."
CUSTOMER: "I'm not going to do that!
About CSN: A nationwide business to business computer service company,
Computer Service Now, the CSN website can be found at
http://www.ComputerServiceNow.com and can be reached toll free at
877-422-1907. CSN specializes in nationwide multi-location computer support.