SMB Now - Small & Medium Business Magazine
Tech Travel Agent, your one point of contact. Follow SMBNow on
These Social Networks
Follow SMBNow on LinkedInFollow us on Google+Follow us on Twitter
      Saturday, December 16, 2017

 Subscribe in a reader
 



Editor Login

SMBnow.com / SMB Computer Services / SMBs , SMEs and Internet Communication Tech
Wednesday, February 08, 2006
76 Update by Brawlin Melgar, Lead Publisher
Leave a Comment

SMBs , SMEs and Internet Communication Tech


SMEs need to embrace ICT

Is it time for local SMEs to emerge from their tortoise shell and be a part of the ICT world around them?

By T.C. Seow

It is the same old argument: SMEs don't spend. Talk to any IT vendor, and you are likely to get the same response about small and medium-sized enterprises (SMEs) in the country. But no one is to blame for the SMEs' cautious stance. After all, the dotcom bust at the beginning of this decade is still a favourite excuse for them to question the viability of IT in their business environment.

But times are changing. Email has become a ubiquitous tool for communicating with almost anyone, besides the convenient mobile phones. If cost is a major consideration, then the email wins hands down. But why are SMEs still not prepared to spend, or at least spend a little more than they used to, on IT?


The nature of SMEs

Sean Ong, director for commercial business, Cisco Systems Malaysia, was uneasy about the use of the term "SME" as the definition could mean very different things in Malaysia, compared to the United States. He clarified that there should be a distinction between the very small mom-and-pop shops and the larger enterprises with a staff strength of hundreds.

"From Cisco's own research, we found that for SMBs (small and medium-sized businesses) or SMEs, and the larger enterprises which we like to call mid-market segment, their 'pain-points' are similar but not in intensity," said Ong. "SMBs are more concerned about controlling costs first, then customer responsiveness, securing business assets, operational efficiency and competitive pressure in that descending order. The mid-market lists costs as their Number 1 concern, followed by competitive pressure, business assets, operational efficiency and investment protection."

That difference is understandable, considering that larger businesses with established networks and branches will be more sensitive towards market competition, compared to small businesses that may be doing very well in their own niches. And now that with regional competition heating up due to globalisation, the bigger players will have to contend with offshore competition as well when the local market becomes increasingly open to world trade.

Sean Ong of Cisco Systems.
But despite the different pain-points, Ong pointed out that the SMB and mid-market segments are generally looking at solutions that they can afford. "They want solutions that are simple to deploy, as they generally lack a separate, dedicated IT department to help implement such solutions," Ong said. "It has also to be easy to manage and migrate if they already know what to upgrade and address the pain-points mentioned."

Kevin Chin, sales d


SMB News Archive
   
  FREE SMB News Release
  Apply for the Rentacomputer CARES Scholarship
 

Computer and AV Rentals Nationwide

 

Security Cameras
Camera Security and Surveillance

   
 

Computer Service and Networking Nationwide
Computer Service Now

   
 

Laptop Rentals
Laptop/Notebook Rentals

   
 

Projector Rentals Nationwide
LCD Projector Rentals

 
 

 


 
If you have an SMB targeted company, please send SMB news story ideas to:
 
 
Visit other Xponex Web and Media News Publications
Main Street Monroe    Middletown USA


Copyright ©2017 SMBNow.com    Privacy Statement